Deskripsi Pekerjaan
Are you a social media enthusiast with a passion for building vibrant online communities? Hoopi Technology Sdn Bhd is seeking a dynamic Community Engagement Executive to join our growing team in Petaling Jaya. In this role, you will be the voice of our brand, fostering meaningful connections with our users and driving organic growth through strategic community initiatives.
You will play a pivotal role in shaping our digital presence by creating engaging content, moderating community discussions, and providing timely feedback to our product teams. The ideal candidate is an excellent communicator, highly creative, and comfortable working in a fast-paced technology environment. If you thrive on building relationships and want to make a tangible impact on our user experience, we want to hear from you.
Tanggung Jawab
- Develop and execute community engagement strategies across various social media platforms.
- Act as the primary point of contact for user inquiries, fostering a positive brand sentiment.
- Create, curate, and schedule compelling content that resonates with our target audience.
- Monitor community discussions and provide insights/feedback to the product development team.
- Organize and host online events, webinars, or campaigns to boost user participation.
- Identify and nurture relationships with brand advocates and influencers.
- Analyze key community metrics and prepare reports to optimize engagement tactics.
Kualifikasi
- Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
- Minimum 1-2 years of experience in community management, social media marketing, or customer success.
- Excellent verbal and written communication skills in English and Malay (proficiency in other languages is a plus).
- Strong understanding of social media trends and community management best practices.
- Proven ability to troubleshoot issues and remain calm under pressure.
- Experience with social media analytics tools (e.g., Hootsuite, Sprout Social, or native platform insights).
- A proactive mindset with the ability to work independently in a remote or hybrid setting.