Deskripsi Pekerjaan
Join our dynamic team as a Community Engagement Executive in Batam and become the cornerstone of our driver partner ecosystem. This pivotal role demands a strategic communicator who can cultivate meaningful relationships with diverse driver communities while representing our brand values. You'll develop and implement engagement initiatives that foster loyalty, address community concerns, and drive operational excellence. Your expertise in stakeholder management will be crucial in translating community feedback into actionable business improvements, ensuring our services remain responsive and driver-centric. In this autonomous position, you'll collaborate cross-functionally to design community programs, resolve conflicts, and enhance overall partner satisfaction. This opportunity offers a chance to shape community-driven strategies in a rapidly growing market while making tangible impact on local livelihoods.
Tanggung Jawab
- Build and sustain authentic relationships with driver partner communities across diverse demographics
- Develop and execute community engagement strategies aligned with business objectives
- Facilitate regular communication channels including town halls, surveys, and feedback sessions
- Proactively identify and resolve community concerns while maintaining positive brand perception
- Collaborate with operations team to implement community-driven service improvements
- Monitor community sentiment and trends through data analysis and reporting
- Organize community events and recognition programs to strengthen partner loyalty
Kualifikasi
- Bachelor's degree in Marketing, Communications, Business Administration, or related field
- Minimum 2 years experience in community management, stakeholder relations, or similar role
- Exceptional communication skills in both Bahasa Indonesia and English
- Proven ability to build trust across diverse cultural backgrounds
- Strong analytical skills with experience in data-driven decision making
- Proficiency in CRM systems and community management tools
- Ability to work independently while collaborating effectively with cross-functional teams