Deskripsi Pekerjaan
Join our dynamic team as a Community Engagement Executive in Semarang and play a pivotal role in building and nurturing relationships with our driver partner communities. This position offers an exciting opportunity to work at the intersection of community management, communication, and business development in the fast-growing transportation sector.
In this role, you will be the primary point of contact between our organization and driver partners, ensuring their voices are heard and their needs are met. You'll develop and implement engagement strategies that foster loyalty, improve satisfaction, and drive mutual growth. Your work will directly impact the success of our operations in the Semarang region and contribute to the overall expansion of our network.
We're looking for a passionate individual with excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. If you're excited about building meaningful connections and making a tangible difference in people's lives, we encourage you to apply for this rewarding position.
Tanggung Jawab
- Build and maintain strong, positive relationships with driver partner communities across diverse backgrounds
- Develop and implement community engagement strategies that foster loyalty and improve satisfaction
- Act as the primary point of contact between the organization and driver partners
- Organize and facilitate community events, workshops, and training sessions
- Gather and analyze feedback from driver communities to inform business decisions
- Collaborate with cross-functional teams to address community concerns and implement solutions
- Monitor community sentiment and proactively address potential issues
- Track and report on key community metrics and engagement initiatives
Kualifikasi
- Bachelor's degree in Marketing, Communications, Business Administration, or related field
- Minimum 2 years of experience in community management, customer relations, or similar role
- Excellent communication and interpersonal skills in both Bahasa Indonesia and English
- Strong problem-solving abilities with a customer-centric approach
- Experience in event planning and community engagement initiatives
- Proficiency in digital communication tools and social media platforms
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of local transportation landscape in Semarang is a plus