Deskripsi Pekerjaan
Join Made For Ayura as a CRM Coordinator and become a vital part of our customer-centric mission. We're seeking proactive, detail-oriented individuals passionate about mastering CRM workflows and driving customer retention excellence. In this role, you'll operationalize our CRM system to enhance customer journeys, analyze engagement patterns, and implement retention strategies that foster long-term loyalty. You'll collaborate with cross-functional teams to ensure seamless customer experiences while continuously optimizing our CRM processes. If you're eager to grow in a dynamic environment where your analytical skills and customer focus make tangible impact, this is your opportunity to thrive in Jakarta's growing marketing landscape.
Tanggung Jawab
- Manage and maintain CRM databases to ensure data accuracy and integrity
- Implement and optimize CRM workflows for customer lifecycle management
- Analyze customer behavior data to identify retention opportunities
- Coordinate customer retention campaigns across marketing and sales channels
- Generate performance reports and actionable insights from CRM metrics
- Train staff on CRM best practices and system utilization
- Continuously refine CRM processes to enhance operational efficiency
Kualifikasi
- Proactive mindset with strong eagerness to learn CRM systems
- Experience with CRM platforms (e.g., Salesforce, HubSpot) preferred
- Excellent analytical skills with attention to detail
- Strong communication and interpersonal abilities
- Ability to work independently and collaboratively in teams
- Basic understanding of customer retention strategies
- Bachelor's degree in Marketing, Business, or related field