Deskripsi Pekerjaan
Join Ubiquity as a CRM Coordinator and become the backbone of our customer relationship management strategy. Based in the vibrant BGC district of Taguig, you'll play a pivotal role in optimizing our CRM systems to enhance customer experiences and drive marketing initiatives. This full-time position offers the opportunity to work in a dynamic environment where your contributions directly impact business growth. You'll collaborate with cross-functional teams to implement data-driven strategies, ensuring seamless customer interactions across all touchpoints. Ubiquity provides a supportive culture that values innovation and professional development, making this an ideal role for someone passionate about leveraging technology to build lasting customer relationships.
Tanggung Jawab
- Manage and maintain CRM database integrity, ensuring accurate customer information and data hygiene
- Support marketing campaigns by segmenting customer data and generating actionable reports
- Collaborate with sales and marketing teams to develop targeted engagement strategies
- Monitor CRM performance metrics and identify opportunities for process optimization
- Train internal stakeholders on CRM functionalities and best practices
- Assist in implementing CRM system updates and feature enhancements
- Coordinate customer feedback collection and analysis to improve service quality
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or related field
- Minimum 1-2 years of experience in CRM management or customer relations
- Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Zoho)
- Strong analytical skills with attention to detail and data accuracy
- Excellent written and verbal communication abilities
- Experience in data management, reporting, and visualization tools
- Ability to work independently and collaboratively in a fast-paced environment