Deskripsi Pekerjaan
Join EMAPTA as a CRM Operations Manager and lead transformative customer relationship strategies at scale. This pivotal role empowers you to design and implement cutting-edge CRM automation solutions, driving customer acquisition, retention, and lifetime value. As part of our pioneering team in Ortigas, you'll leverage data-driven insights to optimize customer journeys, enhance engagement, and accelerate business growth. EMAPTA offers a dynamic environment where your strategic vision directly impacts long-term success, supported by competitive compensation and opportunities for career advancement. If you're passionate about leveraging technology to build meaningful customer connections and scaling operations efficiently, this role is your gateway to professional excellence.
Tanggung Jawab
- Develop and execute comprehensive CRM strategies aligned with business objectives
- Design, implement, and optimize CRM automation workflows across customer lifecycle stages
- Analyze customer data to identify growth opportunities and improve retention metrics
- Collaborate with marketing, sales, and product teams to integrate CRM initiatives
- Manage CRM system administration, data hygiene, and performance monitoring
- Lead A/B testing campaigns to enhance customer engagement and conversion rates
- Mentor team members on CRM best practices and technology adoption
Kualifikasi
- Bachelor's degree in Marketing, Business, or related field
- 5+ years of CRM operations experience with SaaS or tech companies
- Expertise in CRM platforms (Salesforce, HubSpot, or similar)
- Proven track record in designing customer journey automation
- Strong analytical skills with data interpretation experience
- Leadership experience in cross-functional project execution
- Proficiency in SQL and marketing automation tools