Deskripsi Pekerjaan
Rongcales Customs Brokerage is looking for a passionate and strategic CRM Specialist to join our growing team in Mandaue City, Cebu. As a key member of our marketing and communications department, you will be responsible for optimizing customer interactions, leveraging data to drive growth, and implementing effective CRM strategies. This is an excellent opportunity for individuals who are eager to contribute to a dynamic company and pursue career advancement in a supportive environment.
In this role, you will oversee the CRM system, ensuring accurate data management and insightful analysis to better understand customer behaviors. You will collaborate with cross-functional teams to develop targeted marketing campaigns, enhance customer retention, and maximize lifetime value. Your work will directly impact customer satisfaction and business growth, making you an integral part of our success.
We offer a competitive salary package of ₱14,000 – ₱20,000 per month, along with benefits and opportunities for professional development. If you are a detail-oriented professional with a knack for building relationships and analyzing data, we encourage you to apply.
Tanggung Jawab
- Manage and maintain the CRM database including contact records, lead segmentation, and activity tracking.
- Analyze customer data to identify trends, opportunities, and areas for improvement in customer engagement.
- Develop and execute automated marketing campaigns to nurture leads and retain customers.
- Create and present regular reports on CRM KPIs, campaign performance, and customer insights to management.
- Collaborate with sales and customer service teams to ensure consistent and personalized customer experiences.
- Implement best practices for data governance and ensure compliance with data privacy regulations.
- Provide training and support to staff on effective CRM usage and adoption.
Kualifikasi
- Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field.
- At least 2 years of experience in CRM management, marketing automation, or a customer-focused role.
- Proficiency in CRM software such as Salesforce, HubSpot, or Zoho.
- Strong analytical skills with the ability to interpret data and make recommendations.
- Excellent verbal and written communication skills in English and Filipino.
- Ability to work both independently as the subject matter expert and collaboratively within a team.
- Experience in the customs brokerage or logistics industry is an advantage.
- Detail-oriented, organized, and able to manage multiple projects simultaneously.