Deskripsi Pekerjaan
Join our dedicated team at PT Karya Solusi Prima Sejahtera and unlock your career potential in the heart of Balikpapan! We're seeking a passionate Customer Assistant Representative to deliver exceptional service experiences for our technology clients. In this pivotal role, you'll serve as the primary point of contact, resolving inquiries, troubleshooting technical issues, and building lasting client relationships. Our supportive environment offers competitive compensation, professional development opportunities, and a collaborative culture where your growth is prioritized. If you thrive in dynamic settings and possess excellent communication skills, seize this chance to advance your career in Indonesia's thriving technology sector.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with professionalism and efficiency
- Resolve technical issues and provide product support for IT communication solutions
- Maintain accurate customer records in CRM systems and document interactions
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Proactively identify opportunities to enhance customer satisfaction and service quality
- Conduct follow-up communications to ensure issue resolution and gather feedback
- Adhere to company protocols and maintain compliance with data privacy standards
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred in IT/Business
- Minimum 1-2 years of customer service or technical support experience
- Proficiency in Bahasa Indonesia and English (verbal/written)
- Strong problem-solving abilities and conflict resolution skills
- Familiarity with CRM systems and basic IT troubleshooting
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends if required
- Positive attitude with commitment to continuous learning