Deskripsi Pekerjaan
Join Mitracomm Ekasarana as a Customer Care Representative in our dynamic insurance division! You'll be the frontline ambassador delivering exceptional customer experiences through multiple channels. This role requires empathy, problem-solving skills, and a passion for helping clients navigate insurance inquiries, policy details, and claim processes. We value proactive communication and attention to detail in every interaction.
Our ideal candidate thrives in fast-paced environments and embraces continuous learning about insurance products and regulations. You'll collaborate with cross-functional teams to resolve complex issues while maintaining high customer satisfaction standards. We offer competitive compensation and a supportive culture focused on professional growth.
If you're seeking a contract role where your customer service skills can make a tangible impact, apply today to join our mission of delivering outstanding insurance support to Jakarta's community.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Provide accurate information on insurance policies, coverage, and claims procedures
- Resolve customer complaints with empathy and solution-oriented approach
- Document interactions in CRM systems with precision and timeliness
- Collaborate with underwriting and claims teams for complex case resolution
- Meet performance metrics for call handling time and customer satisfaction
- Identify opportunities for process improvements based on customer feedback
Kualifikasi
- High school diploma; college degree in business or related field preferred
- Minimum 1 year experience in customer service or call center environment
- Fluency in Bahasa Indonesia and basic English proficiency
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office applications
- Ability to work flexible hours including weekends if required
- Knowledge of insurance industry regulations is advantageous
- Positive attitude with ability to remain calm under pressure