Deskripsi Pekerjaan
Join Enlig Mandiri Sejahtera as a Customer Service Representative and become the voice of our esteemed service operations. In this pivotal role, you'll deliver exceptional customer experiences while supporting our commitment to excellence in service delivery. We're seeking passionate communicators who thrive in dynamic environments and are dedicated to resolving customer inquiries with professionalism and empathy. This position offers a unique opportunity to develop your customer service skills while contributing to a company renowned for its service quality in the telecommunications sector.
As a CSR, you'll handle diverse customer interactions through multiple channels, ensuring timely resolution of concerns while maintaining high satisfaction standards. We provide comprehensive training and a supportive team environment designed to help you succeed. If you're motivated by helping others and want to build a career in customer service, this role with competitive compensation and growth potential is ideal for you.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels with professionalism and efficiency
- Resolve customer issues and complaints through empathetic communication and problem-solving
- Maintain accurate customer records and transaction details in CRM systems
- Collaborate with internal teams to ensure seamless service delivery and issue resolution
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously update knowledge of products, services, and company policies
- Identify and escalate complex customer issues to appropriate departments
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Previous customer service or call center experience advantageous
- Excellent verbal and written communication skills in Indonesian
- Strong problem-solving abilities with customer-focused mindset
- Proficiency in using CRM software and digital communication tools
- Ability to work efficiently in fast-paced, target-driven environments
- Positive attitude and resilience when handling challenging customer situations
- Basic computer literacy and data entry skills