Deskripsi Pekerjaan
Become a vital part of Binajasa Sumber Sarana's customer experience team as a Customer Care Specialist specializing in Learning Management Systems (LMS) and Broadband services. In this dynamic role, you'll serve as the primary point of contact for customers, resolving inquiries, complaints, and service requests through multiple communication channels including phone, email, and digital platforms.
You'll leverage your technical knowledge to troubleshoot LMS platform issues and broadband connectivity problems while maintaining exceptional service standards. This position requires strong problem-solving abilities, empathy, and the ability to navigate complex technical scenarios. Join our mission to deliver seamless customer experiences while developing valuable skills in telecommunications and educational technology.
Binajasa Sumber Sarana offers a collaborative environment where your contributions directly impact customer satisfaction and retention. This contract position provides competitive compensation and opportunities for professional growth in a rapidly evolving industry.
Tanggung Jawab
- Handle customer inquiries, complaints, and service requests via phone, email, and digital channels
- Provide technical support for LMS platform functionality and broadband connectivity issues
- Document customer interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to resolve complex service disruptions
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously update knowledge on LMS features and broadband service offerings
- Identify trends in customer feedback to suggest service improvements
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or technical support
- Familiarity with LMS platforms and broadband technology fundamentals
- Excellent verbal and written communication skills in Indonesian
- Strong problem-solving abilities and conflict resolution techniques
- Ability to multitask and work efficiently in a fast-paced environment
- Basic proficiency with CRM software and ticketing systems
- Positive attitude with customer-focused mindset