Deskripsi Pekerjaan
Osafe Fire Inspection Sdn Bhd is a trusted leader in fire safety inspection and certification services across Malaysia. Dedicated to saving lives and protecting assets, we ensure that businesses meet the highest safety standards. We are now seeking a confident, driven, and customer-focused Customer Executive to join our growing team in Puchong, Selangor.
In this role, you will be the primary point of contact for our valued clients, ensuring seamless service delivery from initial inquiry to post-inspection follow-up. You will build lasting relationships, identify new opportunities, and collaborate closely with our marketing and operations teams to drive business growth. This position is tailored for individuals who thrive on making a positive impact and are eager to advance their career in a supportive and mission-driven environment.
We offer a competitive salary package of RM 4,000 to RM 4,500 per month, along with performance incentives, professional development opportunities, and a vibrant company culture that values your contributions.
If you are passionate about customer excellence and want to be part of a company that makes a real difference, we invite you to apply and grow with us.
Tanggung Jawab
- Manage and nurture relationships with existing and potential clients to ensure high satisfaction and retention.
- Respond promptly to customer inquiries via phone, email, and in-person, providing accurate information on fire inspection services.
- Coordinate inspection schedules, liaise with field teams, and follow up with clients to ensure timely service completion.
- Identify and pursue opportunities to upsell and cross-sell additional safety solutions and packages.
- Prepare professional presentations and reports to communicate inspection findings and recommendations to clients.
- Collaborate with the marketing team to create promotional materials, campaigns, and client engagement initiatives.
- Maintain detailed records of client interactions, sales activities, and pipeline data in the CRM system.
- Meet or exceed monthly sales targets and contribute to overall team objectives.
Kualifikasi
- Diploma or Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- Minimum 2 years of experience in customer service, sales, or account management (fresh graduates with strong potential are also encouraged to apply).
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong negotiation, presentation, and interpersonal abilities.
- Proven ability to work independently as well as collaboratively in a team environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software is an advantage.
- Self-motivated, results-driven, and eager to take on challenges.
- Confident, positive attitude with a genuine desire to help others and make an impact.