Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for financial security and customer trust? Remitly is looking for a dedicated Customer Protection Associate to join our expanding team in Manila. As a key member of our organization, you will play a critical role in safeguarding our platform and ensuring a seamless experience for our millions of users worldwide.
At Remitly, we are building the future of global money transfers. We are looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If you are analytical, proactive, and thrive in a fast-paced environment, we want to hear from you. This position is part of our talent pooling initiative, offering an incredible opportunity to grow your career within a mission-driven fintech company.
Tanggung Jawab
- Review and monitor customer transactions to identify and mitigate potential fraud or security risks.
- Analyze patterns and behaviors to maintain the integrity of the Remitly platform.
- Provide exceptional support to customers by addressing security concerns and verification requests.
- Collaborate with cross-functional teams to improve internal policies and protection mechanisms.
- Stay updated on the latest financial regulations and anti-money laundering (AML) protocols.
- Handle complex documentation verification to ensure compliance with global standards.
- Report potential vulnerabilities or suspicious activities to the management team promptly.
Kualifikasi
- Bachelor’s degree in Finance, Business, Information Technology, or a related field.
- At least 1-2 years of experience in fraud prevention, customer support, or KYC/AML operations.
- Strong analytical and critical thinking skills with an eye for detail.
- Excellent written and verbal communication skills in English.
- Ability to work effectively in a high-volume, fast-paced environment.
- Proficiency in using CRM software and data analysis tools.
- Proven ability to maintain confidentiality and handle sensitive customer data with integrity.
- Strong problem-solving skills and the ability to make independent, sound decisions.