Deskripsi Pekerjaan
Join Senayan Trikarya Sempana as a Customer Relation Executive and become the voice of our brand! We're seeking a dynamic professional to build and maintain strong customer relationships while driving satisfaction and loyalty. This full-time role combines strategic communication with hands-on problem-solving to enhance our marketing and communication initiatives.
In this position, you'll serve as the primary liaison between our company and valued clients, ensuring seamless interactions that reflect our commitment to excellence. You'll collaborate with cross-functional teams to resolve inquiries, identify growth opportunities, and implement strategies that elevate our customer experience. Senayan Trikarya Sempana offers a supportive environment where your contributions directly impact our business success.
What We Offer: Competitive compensation, professional development opportunities, and a culture that values innovation and teamwork. If you're passionate about customer advocacy and possess strong interpersonal skills, we invite you to apply and grow with us.
Tanggung Jawab
- Manage and nurture customer relationships to ensure satisfaction and retention
- Handle customer inquiries, complaints, and feedback with professionalism and empathy
- Collaborate with marketing and sales teams to develop customer engagement strategies
- Identify upselling opportunities and promote company products/services
- Maintain accurate customer records in CRM systems
- Analyze customer feedback to identify trends and improvement areas
- Conduct regular follow-ups to ensure customer needs are met
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or related field
- Minimum 1-2 years of customer service or relationship management experience
- Exceptional communication and interpersonal skills in Bahasa Indonesia and English
- Strong problem-solving abilities with customer-centric mindset
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and in team environments
- Proven track record of meeting customer satisfaction targets