Deskripsi Pekerjaan
Join Robinsons Land Corporation as a Customer Relations and Security Supervisor and play a pivotal role in ensuring the safety and satisfaction of mall visitors. In this dynamic position, you will be responsible for overseeing all aspects of mall security operations while maintaining excellent customer relations. Your leadership will be instrumental in creating a secure and welcoming environment for shoppers, employees, and tenants alike.
As a key member of our team, you will develop and implement comprehensive security protocols, manage and train security personnel, and respond effectively to emergencies. Your excellent communication skills will be essential in resolving conflicts, addressing customer concerns, and fostering positive relationships with all stakeholders. This role offers the opportunity to make a tangible impact on the daily operations of one of the Philippines' premier retail destinations.
Robinsons Land Corporation values integrity, professionalism, and customer-centric approaches. If you have a passion for security management and customer service, and are looking to advance your career in a reputable organization, we encourage you to apply for this exciting opportunity in Iligan City.
Tanggung Jawab
- Oversee all mall security operations and ensure the safety of visitors, employees, and property
- Manage, train, and supervise security personnel to maintain high standards of service
- Develop, implement, and regularly update security protocols and emergency procedures
- Handle customer relations, resolve conflicts, and address visitor concerns promptly
- Conduct regular security audits, inspections, and risk assessments
- Respond effectively to emergencies, incidents, and security breaches
- Coordinate with local law enforcement agencies and emergency services
- Ensure compliance with all security regulations and company policies
Kualifikasi
- Bachelor's degree in Security Management, Business Administration, or related field
- Minimum of 3 years experience in security supervision or management role
- Comprehensive knowledge of security protocols, procedures, and best practices
- Excellent communication, interpersonal, and conflict resolution skills
- Ability to remain calm and make decisions under pressure during emergencies
- Certification in first aid, CPR, and emergency response procedures
- Strong leadership abilities with experience in team management
- Familiarity with local security regulations and Philippine laws