Deskripsi Pekerjaan
Join The SM Store's dynamic team as a Customer Relations Service Representative in Tanza, Cavite. This pivotal role oversees daily Customer Relations Services (CRS) operations while providing critical administrative support to ensure seamless departmental functionality. You'll be the cornerstone of customer satisfaction, managing inquiries, resolving concerns, and implementing service improvements that elevate the shopping experience.
As the primary point of contact, you'll maintain accurate customer records, coordinate cross-departmental communications, and analyze feedback to enhance service quality. This position offers the opportunity to develop leadership skills by mentoring CRS staff and implementing operational efficiencies. With competitive compensation and growth potential, this role is ideal for customer service professionals seeking to advance their careers in one of the Philippines' most trusted retail brands.
Tanggung Jawab
- Oversee daily Customer Relations Services operations and service standards
- Provide comprehensive administrative support to the department
- Handle customer inquiries, complaints, and requests with professionalism
- Maintain accurate customer records and transaction documentation
- Coordinate with sales, inventory, and management teams
- Monitor and report on customer satisfaction metrics
- Assist in developing and implementing service improvement initiatives
- Train and mentor junior CRS staff members
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field preferred
- Minimum 1 year customer service or retail experience
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite
- Excellent organizational and multitasking abilities
- Problem-solving and conflict resolution expertise
- Ability to work flexible hours including weekends
- Resident of Tanza, Cavite or nearby areas preferred