Deskripsi Pekerjaan
Join The SM Store as a Customer Relations Service Representative and become a vital part of our commitment to exceptional customer service in Rosales, Pangasinan. In this dynamic role, you'll oversee the Customer Relations Service (CRS) operations, ensuring our customers receive the highest level of support and satisfaction.
As a Customer Relations Service Representative, you'll be the face of our brand, handling inquiries, resolving issues, and building lasting relationships with our valued customers. You'll provide crucial administrative support to the department, ensuring smooth operations and efficient service delivery.
This position offers an excellent opportunity to develop your customer service and leadership skills in one of the Philippines' most respected retail companies. If you're passionate about customer satisfaction and thrive in a fast-paced environment, we encourage you to apply.
Tanggung Jawab
- Oversee daily Customer Relations Service (CRS) operations in the store
- Handle customer inquiries, complaints, and requests professionally
- Provide administrative support to the department as needed
- Implement and maintain customer service standards and protocols
- Train and guide customer service staff on best practices
- Monitor customer feedback and implement improvements
- Collaborate with other departments to ensure seamless customer experience
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service or retail environment
- Strong communication and interpersonal skills
- Ability to handle difficult situations with professionalism
- Basic computer literacy and familiarity with retail systems
- Leadership experience or potential
- Knowledge of customer service principles and practices