Deskripsi Pekerjaan
Join The SM Store as a Customer Relations Service Representative in Trece Martires and become an integral part of our commitment to exceptional customer service. As a key member of our team, you will oversee the daily operations of our Customer Relations Services (CRS) department, ensuring that every customer interaction meets the highest standards of excellence.
In this role, you will serve as the primary point of contact between our valued customers and the store management team. Your responsibilities will include addressing customer inquiries, resolving concerns, and implementing strategies to enhance the overall shopping experience. You will also provide crucial administrative support to the department, ensuring smooth operations and efficient workflows.
The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced retail environment. If you are passionate about creating positive customer experiences and looking to advance your career in retail management, The SM Store offers a dynamic work environment with opportunities for growth and development.
Tanggung Jawab
- Oversee daily operations of the Customer Relations Services department
- Act as the primary point of contact for customer inquiries and concerns
- Implement strategies to enhance customer satisfaction and loyalty
- Provide administrative support to the department including documentation and reporting
- Coordinate with other departments to resolve customer issues efficiently
- Train and mentor junior customer service representatives
- Monitor customer feedback and implement improvement initiatives
- Maintain accurate records of customer interactions and resolutions
Kualifikasi
- Previous experience in customer service or retail environment preferred
- Strong communication and interpersonal skills
- Ability to remain calm and professional in challenging situations
- Proficiency in basic computer applications and retail systems
- Excellent problem-solving abilities with attention to detail
- High school diploma or equivalent; college education is a plus
- Ability to work flexible hours including weekends and holidays
- Knowledge of customer relationship management principles