Deskripsi Pekerjaan
Are you a natural leader with a passion for exceptional customer service? The SM Store in General Santos is looking for a dedicated Customer Relations Service Supervisor to join our dynamic team. As a key leader within our operations, you will oversee the Customer Relations Service (CRS) Representatives and security personnel, ensuring that our store delivers world-class service standards and maintains a safe shopping environment.
In this pivotal role, you will bridge the gap between our retail operations and our valued customers. You will be responsible for supervising daily functions, handling escalated inquiries, and fostering a positive work culture. If you are ready to take the next step in your career with one of the Philippines' most trusted retail brands, we encourage you to apply today.
Tanggung Jawab
- Supervise and train the CRS Representatives and security personnel to ensure adherence to company standards and policies.
- Monitor daily operations to guarantee excellent customer service and resolve customer complaints efficiently.
- Coordinate with the security team to maintain store safety, orderliness, and a secure shopping atmosphere.
- Conduct regular performance appraisals and provide constructive feedback to team members.
- Assist in the recruitment, onboarding, and orientation of new CRS staff members.
- Implement and enforce standard operating procedures (SOPs) for customer relations and store safety.
- Handle high-priority customer escalations and ensure timely resolution.
- Manage inventory checks and report discrepancies related to store operations.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is preferred.
- Previous experience in a supervisory or leadership role within retail or customer service is required.
- Strong interpersonal and communication skills with the ability to interact effectively with diverse clientele.
- Ability to remain calm and professional under pressure, handling difficult situations with empathy.
- Familiarity with customer relationship management and retail operations is a plus.
- Physically fit and able to stand for extended periods and work flexible hours, including weekends and holidays.
- Proactive attitude with a strong focus on team leadership and operational efficiency.