Deskripsi Pekerjaan
Join BFI Finance Indonesia as a Customer Relationship Executive in Cengkareng! We're seeking a dynamic professional to build lasting client relationships while driving our financial services growth. In this role, you'll be the face of our brand at the Cengkareng branch, delivering exceptional customer experiences that build trust and loyalty. You'll identify client needs, recommend tailored financial solutions, and contribute to our market expansion efforts.
At BFI Finance Indonesia, we invest in your success through comprehensive training programs and continuous professional development. We prioritize team members who have completed at least two doses of vaccination to maintain a safe and healthy work environment. This position offers a pathway to career advancement in Indonesia's leading non-bank financial institution.
Your responsibilities will include proactive client engagement, cross-selling financial products, and maintaining accurate customer records. You'll collaborate with our marketing team to develop targeted outreach strategies while ensuring all interactions align with our service excellence standards.
Tanggung Jawab
- Build and maintain strong client relationships through regular communication and personalized service
- Identify customer needs and recommend appropriate financial solutions
- Achieve sales targets by promoting BFI Finance Indonesia's products and services
- Handle customer inquiries and resolve issues promptly
- Collaborate with marketing team to execute branch-level campaigns
- Prepare and maintain accurate customer relationship records
- Participate in ongoing training to enhance product knowledge
- Contribute to branch performance through customer retention strategies
Kualifikasi
- Minimum Bachelor's degree in Marketing, Business Administration, or related field
- Proven experience in customer relationship management or sales (1-2 years preferred)
- Excellent communication and interpersonal skills
- Strong negotiation and problem-solving abilities
- Completed at least two doses of COVID-19 vaccination
- Proficiency in CRM software and Microsoft Office Suite
- Willingness to be placed at Cengkareng branch
- Goal-oriented with ability to work independently