Deskripsi Pekerjaan
Join Suksesindo as a Customer Relationship Executive (CRE) and become a key architect of meaningful customer connections. We're seeking dynamic professionals passionate about transforming customer interactions into lasting partnerships while driving business growth. This role offers competitive compensation, performance-based bonuses, and a structured career advancement pathway within our marketing and communications powerhouse.
At Suksesindo, you'll leverage your relationship-building expertise to enhance customer satisfaction, retention, and loyalty. Our collaborative environment encourages innovation and professional development, with comprehensive training programs designed to accelerate your career trajectory. If you thrive in customer-centric roles and seek a position where your contributions directly impact organizational success, this opportunity is tailored for you.
Tanggung Jawab
- Develop and execute customer engagement strategies to strengthen relationships and drive retention
- Act as primary point of contact for key accounts, addressing inquiries and resolving issues promptly
- Analyze customer behavior patterns to identify upselling opportunities and service improvements
- Collaborate with marketing and sales teams to align customer relationship initiatives with business goals
- Implement CRM best practices to maintain accurate customer data and interaction histories
- Contribute to developing customer loyalty programs and satisfaction metrics
- Monitor industry trends to recommend innovative relationship-building techniques
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or related field
- Minimum 1-2 years experience in customer relationship management or sales support
- Exceptional communication and interpersonal skills with ability to build rapport
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office suite
- Strong problem-solving abilities with customer-focused mindset
- Fluency in Bahasa Indonesia; English proficiency preferred
- Ability to work independently while collaborating cross-functionally
- Results-oriented with track record of meeting KPIs