Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for excellence in customer service? Central Mega Kencana, a leader in the industry, is looking for a dedicated Customer Service & Administrative Executive to join our team in Jawa Timur. In this role, you will be the bridge between our brand and our valued clients, ensuring every interaction is seamless, professional, and reflects our commitment to quality.
You will be responsible for managing sales inquiries, maintaining strong relationships with our existing client base, and handling essential administrative tasks that keep our operations running smoothly. We are looking for someone who thrives in a fast-paced environment and possesses the communication skills necessary to turn every customer interaction into a positive experience. If you are highly organized, proactive, and eager to grow your career within a prestigious company, we invite you to apply.
Tanggung Jawab
- Manage and process daily sales inquiries efficiently to meet company targets.
- Maintain and nurture relationships with existing customers to ensure long-term loyalty.
- Identify opportunities for upselling and cross-selling products during customer interactions.
- Handle all administrative documentation, including order processing, filing, and reporting.
- Provide timely and accurate feedback to management regarding customer preferences and market trends.
- Resolve customer complaints or issues with a professional and solution-oriented approach.
- Coordinate with internal departments to ensure seamless order fulfillment and service delivery.
Kualifikasi
- Minimum Diploma or Bachelor's Degree in Business Administration, Communication, or a related field.
- Proven experience in customer service, sales, or administrative support roles.
- Excellent verbal and written communication skills in Indonesian; English proficiency is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Strong analytical and problem-solving skills with a high attention to detail.
- Ability to work independently and as part of a team in a target-driven environment.
- Professional appearance and a customer-centric mindset.