Deskripsi Pekerjaan
Are you passionate about delivering outstanding customer service? 98 Auto Ventures Pte Ltd, a dynamic and growing company in the automotive sector, is looking for a professional Customer Service Advisor to join our team at our Woodlands office. As we continue to expand, we are seeking individuals who are eager to grow with us and make a real impact.
In this role, you will be at the heart of our customer operations, handling a variety of inquiries via phone, email, and in person. You will assist customers with product information, process orders, resolve complaints efficiently, and ensure a smooth and positive experience. We value proactive problem-solving, empathy, and a true service mindset.
We offer a supportive team environment, training opportunities, and a clear path for career progression. If you have excellent communication skills, a positive attitude, and a desire to be part of a successful team, we want to hear from you. Apply now to take the next step in your customer service career with 98 Auto Ventures!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information about products, services, and promotions to customers.
- Process orders, returns, and exchanges efficiently using the company's CRM system.
- Resolve customer complaints and escalate complex issues to management as needed.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and gather feedback.
- Collaborate with team members to achieve service standards and targets.
- Stay up-to-date with product knowledge and company policies.
Kualifikasi
- Minimum of 1 year experience in a customer service role, preferably in automotive or retail.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive, customer-focused attitude and willingness to learn.
- Ability to work flexible hours if required, including weekends on a rotational basis.
- A team player with good interpersonal skills.