Deskripsi Pekerjaan
Join our dynamic team at Asta Medical International as a Customer Service Advisor and become an essential part of our commitment to excellence in healthcare solutions. This exciting opportunity allows you to make a direct impact on our customers' experience while developing valuable skills in communication, problem-solving, and healthcare knowledge.
As a Customer Service Advisor, you'll be the first point of contact for our valued clients, providing exceptional service across multiple channels including phone, email, and chat. You'll assist with inquiries regarding our medical products, services, and policies, ensuring that each interaction leaves a positive impression. Our comprehensive training program will equip you with the knowledge needed to confidently address customer needs and resolve any concerns effectively.
We offer a supportive work environment where your contributions are recognized and rewarded. If you're passionate about helping others and thrive in a fast-paced setting, this role provides an excellent pathway to career growth within the healthcare industry. Apply today and discover the rewards of making a difference in people's lives while advancing your professional journey.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with professionalism and empathy
- Provide accurate information about Asta Medical International's products and services
- Resolve customer complaints and issues in a timely and satisfactory manner
- Document all customer interactions and maintain detailed records in our CRM system
- Collaborate with internal departments to resolve complex customer issues
- Identify opportunities for process improvements and suggest solutions to enhance customer satisfaction
- Meet or exceed performance metrics including call quality, resolution rates, and customer satisfaction scores
- Stay updated on product knowledge and company policies to provide accurate information
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year of experience in customer service or call center environment
- Excellent communication skills in both written and spoken English and Bahasa Indonesia
- Strong problem-solving abilities with a customer-focused approach
- Proficient in using computers and customer relationship management (CRM) software
- Ability to remain calm and professional in high-pressure situations
- Attention to detail and strong organizational skills
- Willingness to work flexible hours including weekends if required