Deskripsi Pekerjaan
Join Concentrix in Cebu! We are looking for Customer Service Advisors with a passion for digital content.
Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced digital environment? Concentrix, a global leader in customer experience (CX) solutions, is seeking motivated and empathetic individuals to join our growing team in Cebu City as Customer Service Advisors (Digital Content Support). This is a fantastic opportunity to build a rewarding career with a company that values your talent and dedication.
In this role, you will be the voice (or text) of a leading global brand, assisting customers with inquiries related to digital content, subscriptions, and platform support. You will handle a wide range of interactions, from simple account inquiries to complex technical troubleshooting, ensuring every customer feels heard, valued, and satisfied. This is more than just a job—it is a career opportunity with a company that invests heavily in your personal and professional growth through world-class training and clear advancement pathways.
Why Join Concentrix?
- Competitive salary package: PHP 20,000 – PHP 22,000 per month
- Comprehensive health insurance (HMO) from day one, covering your peace of mind
- Paid time off, sick leave, and annual salary increases based on performance
- Night differential pay plus exciting performance incentives and bonuses
- Clear career progression paths within the company—we promote from within!
- World-class training and development programs to sharpen your skills
- Collaborative and inclusive work environment in a modern facility
Work Setup & Schedule: This role is fully on-site in Cebu City. You must be willing to work a shifting schedule that may include days, mids, nights, weekends, and holidays to support our global customer base.
Ready to take your career to the next level? Don't miss this exciting opportunity. Apply now to become part of the Concentrix family!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat regarding digital products, services, and content subscriptions.
- Provide accurate and timely solutions to customer issues, ensuring high levels of customer satisfaction.
- Guide customers through troubleshooting steps for digital platforms and applications.
- Document all customer interactions thoroughly in the CRM system.
- Stay updated on evolving digital content policies, features, and troubleshooting procedures.
- Identify and escalate complex issues to the appropriate internal teams.
- Meet performance metrics including CSAT, AHT, and Quality scores.
- Contribute to a positive team environment and share best practices with colleagues.
Kualifikasi
- At least a Senior High School (SHS) graduate; College graduate is a plus.
- Excellent communication skills in English (both verbal and written).
- Minimum 6 months of BPO or Customer Service experience is required. Fresh graduates are welcome to apply!
- Strong problem-solving abilities and attention to detail.
- Tech-savvy with the ability to navigate multiple systems and tools simultaneously.
- Willing to work on-site in Cebu City.
- Must be amenable to a shifting work schedule (including weekends and holidays).
- Can start ASAP.