Deskripsi Pekerjaan
Join Best Fortune Indonesia as a Customer Service E-Commerce Staff and become the voice of our brand! We're seeking a passionate, customer-obsessed professional to deliver exceptional support experiences in our dynamic e-commerce environment. As the first point of contact, you'll handle inquiries, resolve complaints, and ensure seamless interactions across digital channels. This role is perfect for individuals who thrive in fast-paced settings and take pride in turning customer challenges into loyalty opportunities. We offer competitive compensation, growth-focused training, and a collaborative culture where your contribution directly impacts our success. If you're ready to elevate customer satisfaction while advancing your career in Indonesia's growing e-commerce sector, apply today!
Tanggung Jawab
- Manage customer inquiries via email, chat, and phone regarding products, orders, and policies
- Resolve complaints efficiently while maintaining brand reputation and customer satisfaction
- Process returns, exchanges, and refunds according to company procedures
- Collaborate with warehouse/logistics teams to track and resolve order fulfillment issues
- Document all interactions in CRM systems and identify recurring customer pain points
- Proactively suggest process improvements to enhance customer experience
- Stay updated on product knowledge, promotions, and service protocols
Kualifikasi
- High school diploma or equivalent; D3/S1 degree preferred
- 1+ years of customer service experience in e-commerce or retail
- Excellent verbal and written communication skills in Indonesian
- Proficient in CRM software and digital communication tools
- Strong problem-solving abilities with empathy and patience
- Ability to multitask and prioritize in high-volume environments
- Basic knowledge of e-commerce platforms (e.g., Shopify, Tokopedia)
- Positive attitude and willingness to learn new systems