Deskripsi Pekerjaan
Are you a customer-focused professional looking to advance your career with a reputable organization? Texchem Corporation Sdn Bhd is seeking a dedicated and dynamic Customer Service Officer / Senior Officer to join our team in George Town, Penang.
In this role, you will be the face of our company, responsible for delivering exceptional service experiences and building lasting relationships with our stakeholders. We pride ourselves on a growth-driven environment where your contributions are valued, and your professional development is prioritized. If you possess excellent communication skills, a problem-solving mindset, and a passion for service excellence, we want to hear from you.
Join us as we continue to drive innovation and quality in our service standards, ensuring every customer interaction reflects our commitment to excellence.
Tanggung Jawab
- Manage and resolve customer inquiries via phone, email, and chat with a professional and empathetic demeanor.
- Maintain high levels of customer satisfaction by providing timely and accurate information regarding products and services.
- Handle and escalate customer complaints or complex issues to relevant departments to ensure effective resolution.
- Update and maintain accurate customer records within the CRM database for reporting and analysis.
- Collaborate with internal teams to streamline service processes and improve overall customer experience.
- Prepare periodic performance reports for management review.
- Assist in the onboarding and training of new team members where necessary (for Senior Officer level).
Kualifikasi
- Diploma or Degree in Business Administration, Communications, or a related field.
- Minimum 1-3 years of experience in a customer service, call center, or client-facing role.
- Strong proficiency in both spoken and written English and Bahasa Malaysia; ability to communicate in other local dialects is an added advantage.
- Exceptional interpersonal skills with the ability to handle challenging customer situations with patience and tact.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Highly organized, detail-oriented, and capable of working independently in a fast-paced environment.
- Ability to work professionally in a dynamic, growth-oriented corporate culture.