Deskripsi Pekerjaan
Join Penanshin as a Customer Service & Operation Support Specialist and become the backbone of our daily operations in Kota Kinabalu. This dynamic role offers exceptional career exposure and progression opportunities within a growing organization. You'll be instrumental in maintaining seamless operational workflows while delivering outstanding customer experiences. Penanshin values proactive team players who thrive in fast-paced environments and are committed to continuous improvement. We provide a supportive atmosphere where your contributions directly impact business success and your professional development.
As a key member of our operations team, you'll gain comprehensive exposure to administrative processes, customer relationship management, and operational efficiency strategies. This position is ideal for individuals seeking hands-on experience in business operations while building a foundation for career advancement. We offer competitive compensation aligned with industry standards and clear pathways for growth into specialized roles or management positions.
Tanggung Jawab
- Manage daily operational workflows and administrative tasks efficiently
- Handle customer inquiries, complaints, and provide timely resolutions
- Support process optimization initiatives to enhance operational efficiency
- Maintain accurate documentation and reporting systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Monitor and respond to customer communications via multiple channels
- Assist in training new staff on operational procedures
- Contribute to continuous improvement of service standards
Kualifikasi
- Minimum SPM qualification or equivalent education
- 1-2 years of customer service or operations experience preferred
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with problem-solving abilities
- Positive attitude and willingness to learn new processes
- Basic knowledge of CRM systems is advantageous