Deskripsi Pekerjaan
Are you a professional communicator with a passion for delivering exceptional service? PT RAJAWALI ARTHA GLOBAL is seeking a dedicated Customer Service Operator to join our team in Bandung. In this role, you will be the primary voice of our company, responsible for managing professional communication with both internal departments and external clients.
We are looking for a candidate who takes pride in clear communication, possesses a polite and professional demeanor, and maintains excellent organizational skills. If you have a passion for problem-solving and enjoy providing top-tier support in a fast-paced environment, we want to hear from you.
At PT RAJAWALI ARTHA GLOBAL, we value precision, attention to detail, and a service-oriented mindset. You will play a critical role in ensuring that every caller receives a prompt, courteous, and effective response, helping to maintain our company's high standards for customer satisfaction.
Tanggung Jawab
- Handle incoming and outgoing telephone calls with professional etiquette.
- Address customer inquiries and resolve concerns with accuracy and speed.
- Maintain clear and effective communication between internal teams and external stakeholders.
- Document call details and customer requests clearly using organized handwritten or digital logs.
- Ensure all administrative tasks related to telephone operations are completed on time.
- Collaborate with team members to streamline customer service processes.
- Maintain a comprehensive understanding of company services to provide accurate information to callers.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent.
- Fluent in Bahasa Indonesia, both spoken and written, with a polite and professional tone.
- Neat, clear, and legible handwriting skills.
- Strong interpersonal and communication skills.
- Ability to remain calm and professional under pressure.
- High attention to detail and ability to follow instructions accurately.
- Previous experience in a Call Center or front-desk environment is preferred but not mandatory.