Deskripsi Pekerjaan
Are you a dynamic communicator with a passion for global logistics and client relations? Eka Sakti Indah International Trans is currently seeking a highly motivated Customer Service Representative to join our team in Surabaya. In this pivotal role, you will act as the primary point of contact, ensuring seamless communication between our valued customers and our network of international agencies.
We are looking for a proactive professional who thrives in a fast-paced environment and possesses the linguistic agility to handle cross-border inquiries with precision and professionalism. If you are eager to advance your career in the international freight and logistics industry, we invite you to apply and become a key player in our expanding global operations.
Tanggung Jawab
- Serve as the primary liaison between international agencies, overseas partners, and local clients to ensure operational transparency.
- Manage end-to-end customer inquiries, including shipment tracking, documentation updates, and issue resolution via phone, email, and live chat.
- Maintain accurate records of customer interactions and service requests within the company database.
- Coordinate with internal logistics teams to ensure all client expectations regarding delivery timelines and regulatory compliance are met.
- Proactively identify and address potential service bottlenecks before they impact the client experience.
- Prepare and process necessary shipping documentation for international transit.
- Provide regular status updates to clients and stakeholders regarding complex logistical shipments.
Kualifikasi
- Diploma degree (D3) or Bachelor’s degree (S1) in any field, preferably Business, Communications, or Logistics.
- Active command of English (written and verbal) is strictly required for international correspondence.
- Highly agile, with the ability to multitask effectively in a high-pressure, fast-paced logistics environment.
- Strong interpersonal skills with a focus on delivering high-quality, professional customer service.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Proven ability to work collaboratively in a team-oriented culture.
- Resilient, detail-oriented, and capable of solving problems independently.