Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative at Private Advertiser, where you'll be the vital link connecting clients with exceptional healthcare services. In this role, you'll manage patient inquiries with professionalism, coordinate therapy appointments efficiently, and ensure seamless follow-up communications to enhance client satisfaction. Your empathetic approach will directly contribute to creating positive experiences for patients and their families while maintaining the highest standards of service excellence. This position offers the opportunity to develop valuable skills in healthcare communication, problem-solving, and client relationship management within a supportive environment.
Tanggung Jawab
- Provide professional customer support via multiple channels (phone, email, chat)
- Schedule and coordinate therapy appointments for patients
- Perform timely follow-ups with clients regarding service inquiries
- Deliver accurate information about services and procedures
- Maintain detailed client records and communication logs
- Collaborate with healthcare providers to resolve service issues
- Ensure compliance with company service standards and protocols
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Proficient in basic computer applications
- Ability to work independently and in team environments
- Empathetic approach to client interactions
- Willingness to work flexible hours if required