Deskripsi Pekerjaan
Join PT. Infomedia Nusantara, a premier Telkom Group company, as an Inbound English Call Center Agent specializing in banking services. This full-time position offers an exceptional career path in customer service with competitive compensation and unlimited performance-based incentives. You'll handle inbound customer inquiries in English, resolve banking-related issues, and deliver exceptional service experiences that strengthen client relationships. Our comprehensive training program ensures continuous professional development, while our dynamic team environment fosters growth and recognition. Enjoy the stability of working with Indonesia's leading telecommunications provider while advancing your career in the financial services sector.
Tanggung Jawab
- Handle inbound customer inquiries in English regarding banking services and transactions
- Resolve customer issues efficiently while maintaining high service quality standards
- Document customer interactions and maintain accurate case records
- Meet or exceed key performance indicators (KPIs) for call handling and resolution
- Collaborate with team members to ensure consistent service delivery
- Participate in regular training sessions to enhance product knowledge
- Adhere to banking compliance protocols and security procedures
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Fluency in both written and spoken English
- Previous customer service or call center experience advantageous
- Strong problem-solving and communication skills
- Ability to work efficiently in a fast-paced environment
- Basic computer literacy and familiarity with CRM systems
- Positive attitude and commitment to continuous learning