Deskripsi Pekerjaan
We are looking for a dedicated Customer Service Representative to handle cancellation inquiries and support for our financial service products. In this role, you will assist customers in understanding the cancellation process for Spinjam products before fund disbursement.
The ideal candidate will provide excellent customer support through official communication channels, ensuring compliance with company policies and procedures while delivering a positive customer experience.
This position offers the opportunity to work in a dynamic financial services environment with potential for growth and development.
Tanggung Jawab
- Handle customer inquiries regarding Spinjam product cancellation procedures
- Provide clear guidance on cancellation processes before fund disbursement
- Communicate with customers through official customer service channels
- Maintain accurate records of customer interactions and requests
- Ensure compliance with company policies and regulatory requirements
- Collaborate with team members to achieve customer satisfaction goals
- Process cancellation requests in a timely and efficient manner
Kualifikasi
- Minimum high school diploma or equivalent (SMA/SMK)
- Previous experience in customer service or financial services preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Detail-oriented with strong organizational abilities
- Familiarity with financial products and services
- Professional demeanor with excellent problem-solving abilities