Deskripsi Pekerjaan
Join our dynamic team at Industri Kolaborasi Primer as a Customer Service Representative where you'll be at the forefront of delivering exceptional customer experiences. We're looking for passionate individuals with fluent English skills to join our growing customer service department in beautiful Bali. As a key member of our team, you'll be responsible for addressing customer inquiries, resolving issues, and ensuring satisfaction with every interaction. We pride ourselves on our customer-first approach, and you'll play a vital role in maintaining our reputation for excellent service. Our supportive work environment offers opportunities for growth and development, making this an ideal position for those looking to build a career in customer service.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues and complaints in a timely manner
- Document all interactions and maintain accurate customer records
- Collaborate with team members to ensure consistent service delivery
- Identify opportunities for process improvements
- Meet or exceed performance metrics for customer satisfaction and resolution rates
- Stay updated on product knowledge and company policies
Kualifikasi
- Fluent in English (both written and spoken)
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficient with basic computer applications
- Positive attitude and customer-focused mindset