Deskripsi Pekerjaan
Are you looking to elevate your career in the BPO industry? We are currently urgently hiring dedicated and high-performing Customer Service Representatives (CSRs) for our premier Telecommunications account. With competitive salary packages ranging up to ₱35,000, this is an excellent opportunity for professionals seeking growth, stability, and a rewarding career path in Metro Manila.
Positions are available across multiple prime locations including Bridgetowne (Pasig), Quezon City, and Makati. As a Telco CSR, you will be at the forefront of providing exceptional service to our global customers. Your daily tasks will involve handling a variety of inquiries ranging from billing and account management to complex technical troubleshooting. We provide a world-class work environment equipped with state-of-the-art facilities to ensure you have everything you need to succeed.
We believe in rewarding hard work. In addition to a competitive base salary, our team members enjoy performance-based incentives, comprehensive health insurance (HMO) from day one, and a supportive culture that promotes work-life balance. We offer a fast-paced work environment with extensive training programs designed to sharpen your skills and prepare you for leadership roles within the organization.
If you have a passion for communication, a customer-centric mindset, and a drive to succeed in a dynamic team environment, we want to hear from you. This is more than just a job; it’s a career move that offers one of the most competitive compensation packages in the industry. Apply today and start your journey with us!
Tanggung Jawab
- Handle inbound inquiries from customers regarding telecommunications services, billing, and account features.
- Perform basic to intermediate technical troubleshooting for mobile, internet, and cable services.
- Process plan upgrades, service renewals, and service cancellations with a focus on customer retention.
- Maintain high levels of customer satisfaction by delivering accurate, timely, and professional solutions.
- Accurately document all customer interactions and transactions in the CRM system.
- Achieve and exceed monthly performance targets, including Quality Assurance, Average Handle Time (AHT), and Net Promoter Scores (NPS).
- Collaborate with team leads and peers to identify process improvements and enhance service delivery.
Kualifikasi
- At least 1-2 years of solid BPO experience, preferably within a Telecommunications or Technical Support account.
- Completed at least 2 years in college; High School graduates with significant experience are welcome to apply.
- Excellent English communication skills, both verbal and written, with a focus on neutral accent.
- Strong analytical and problem-solving skills to address customer concerns effectively.
- Proficiency in computer navigation, multitasking, and typing speed (at least 35 WPM).
- Flexibility to work in shifting schedules, including night shifts, weekends, and holidays.
- Must be willing to work on-site at our Pasig (Bridgetowne), QC, or Makati locations.