Deskripsi Pekerjaan
Are you a customer service professional with a passion for healthcare? Cardinal Health is seeking a Senior Customer Service Operations Representative to join our dynamic team in Taguig City. In this hybrid role, you'll be at the forefront of ensuring exceptional customer experiences while managing critical billing and data operations.
As a key member of our customer service team, you'll play a vital role in resolving complex issues, analyzing data to improve service delivery, and supporting your colleagues in meeting performance targets. Your expertise in Excel and SQL will be instrumental in maintaining accurate records and generating insightful reports that drive our operations forward.
At Cardinal Health, we value precision, efficiency, and a customer-first approach. If you're ready to leverage your 3+ years of experience in a fast-paced healthcare environment and make a meaningful impact, we encourage you to apply for this exciting opportunity.
Tanggung Jawab
- Handle billing and data tasks with precision and attention to detail
- Resolve customer issues efficiently and effectively
- Work in a fast-paced environment to meet targets and deadlines
- Support team members and collaborate on complex cases
- Utilize Excel and SQL to analyze and report on customer service metrics
- Maintain accurate records of customer interactions and resolutions
- Contribute to process improvements in customer service operations
Kualifikasi
- 3+ years of experience in customer service or related field
- Strong communication skills, both verbal and written
- Proficiency in Excel and SQL
- Ability to work effectively in a fast-paced environment
- Experience with billing and data management
- Ability to solve problems independently and as part of a team
- Knowledge of healthcare industry is a plus