Deskripsi Pekerjaan
Join our dynamic team at PT Jordan Juara Seluler as a Customer Service Specialist! We're looking for passionate individuals who excel in communication and problem-solving to provide exceptional support to our valued customers. As a Customer Service Specialist, you'll be the voice of our company, ensuring every interaction leaves a positive impression and builds lasting customer relationships.
In this role, you'll handle inquiries, resolve issues, and provide information about our products and services with professionalism and empathy. You'll work in a fast-paced environment where your contributions directly impact customer satisfaction and loyalty. We offer competitive compensation, comprehensive training, and opportunities for career growth within our organization.
If you're a people person with strong communication skills and a commitment to excellence, we want to hear from you! PT Jordan Juara Seluler is committed to creating a supportive workplace where every team member can thrive. Apply now to start your journey with us and make a difference in the lives of our customers.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Provide accurate information about products, services, and company policies
- Document customer interactions and maintain detailed records in our CRM system
- Collaborate with other departments to resolve complex customer issues
- Continuously improve customer service processes and identify opportunities for enhancement
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous customer service experience is highly desirable
- Excellent communication skills in both verbal and written Indonesian
- Strong problem-solving abilities and attention to detail
- Ability to work well under pressure and manage multiple tasks simultaneously
- Basic computer literacy and familiarity with CRM systems