Deskripsi Pekerjaan
Join our dynamic beauty and wellness brand as a Customer Service Team Member and become the voice of our valued customers! At Uliao Pte. Ltd., we're committed to delivering exceptional experiences, and we're seeking passionate individuals to join our growing support team. In this rewarding role, you'll be instrumental in building lasting customer relationships while resolving inquiries with empathy and efficiency. Our collaborative environment offers continuous learning opportunities and career growth within Indonesia's thriving beauty industry. If you thrive in fast-paced settings and possess a natural talent for customer satisfaction, we invite you to contribute to our mission of excellence and innovation in beauty services.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels with professionalism and accuracy
- Resolve customer complaints and issues promptly, ensuring high satisfaction levels
- Process orders, returns, and exchanges while maintaining detailed transaction records
- Collaborate with sales and product teams to address complex customer needs
- Identify opportunities for service improvement and contribute to process optimization
- Stay updated on product knowledge to provide accurate information to customers
- Meet and exceed key performance indicators including response time and resolution rates
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or call center environment
- Fluency in both Bahasa Indonesia and English (written and verbal)
- Strong problem-solving skills with customer-centric approach
- Proficiency in CRM software and Microsoft Office applications
- Ability to multitask effectively in a fast-paced setting
- Positive attitude with excellent communication and interpersonal skills