Deskripsi Pekerjaan
Are you an experienced customer service professional seeking a rewarding role with an international brand? Outsourcey is currently looking for a dedicated Customer Support Officer (Retail Account Experience) to join our growing team in the vibrant BGC area of Taguig City.
In this exciting position, you will be the voice of a leading Australian retail company, handling a variety of customer inquiries via phone, email, and chat. Your role will be crucial in ensuring a seamless and positive experience for every customer. You will assist with product information, order processing, returns, and resolve any issues with professionalism and empathy. This is a fantastic opportunity to work in a supportive BPO environment where your contributions are valued and your career growth is a priority. If you have a passion for retail and a knack for problem-solving, we invite you to join our team and take your career to the next level.
Outsourcey is committed to fostering a positive work culture that promotes work-life balance, continuous learning, and internal promotion. We offer competitive compensation packages, comprehensive health benefits, and a fun, collaborative atmosphere. Apply now to become a key player in delivering world-class customer support for a prestigious retail account!
Key Highlights:
- Work for a top Australian retail brand
- Competitive salary of up to ₱37,500 per month
- Onsite work setup in the heart of Taguig City (BGC)
- Full-time role with opportunities for growth
- Supportive team and management
Tanggung Jawab
- Serve as the primary contact for customers of a major Australian retail brand, handling inquiries via phone, email, and live chat.
- Assist customers with product selection, order placement, shipment tracking, and returns/exchanges efficiently.
- Resolve customer complaints and issues in a timely and empathetic manner, ensuring high levels of satisfaction.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams (e.g., warehouse, logistics) to resolve complex customer issues.
- Identify and escalate priority issues to the appropriate team or supervisor when necessary.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rate.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information.
Kualifikasi
- At least 1-2 years of experience in customer service, preferably in a BPO or retail setting.
- Excellent verbal and written English communication skills.
- High school diploma or equivalent; an Associate's or Bachelor's degree is an advantage.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and navigate multiple systems simultaneously.
- Proficiency with computer applications and CRM software (e.g., Salesforce, Zendesk).
- Willing to work onsite in Taguig City and amenable to shifting schedules (including weekends and holidays).
- A positive attitude and strong empathy for customers.