Deskripsi Pekerjaan
Join Applied Materials, a global leader in materials engineering solutions, as a Customer Support Technician based in Woodlands, North Region. This critical role bridges technology and client success, where you'll become the frontline expert resolving technical challenges and ensuring seamless operations for our diverse clientele. As part of our dynamic team, you'll diagnose complex equipment issues, implement effective solutions, and deliver exceptional service experiences that drive customer loyalty. We offer a collaborative environment where innovation meets practical problem-solving, alongside opportunities for professional growth through continuous training and exposure to cutting-edge technologies. If you're passionate about technology and thrive in customer-centric roles, this position empowers you to make tangible impacts while advancing your technical expertise.
Tanggung Jawab
- Diagnose and resolve technical issues across semiconductor equipment systems via remote and on-site support
- Provide comprehensive troubleshooting guidance to customers through phone, email, and video conferencing
- Document detailed service reports using CRM systems to ensure knowledge continuity
- Collaborate with engineering teams to escalate complex issues and implement permanent solutions
- Conduct customer training sessions on equipment operation and preventive maintenance protocols
- Monitor system performance metrics and proactively address potential failures
- Adhere to strict SLAs while maintaining high customer satisfaction scores
Kualifikasi
- Diploma in Engineering, IT, or related technical field (or equivalent experience)
- Minimum 2 years in technical support, field service, or customer-facing technical role
- Strong diagnostic skills with experience in mechanical, electrical, or semiconductor systems
- Proficient in remote support tools and diagnostic software (TeamViewer, ServiceNow)
- Exceptional communication skills with ability to explain technical concepts to non-technical audiences
- Valid driver's license with clean record for on-site service requirements
- Ability to work flexible hours including weekends/on-call rotation for critical systems