Deskripsi Pekerjaan
Join MRIT, a leading global tyre manufacturer, and advance your career in customer and technical service excellence. This Assistant-level position offers a unique opportunity to develop specialized expertise in Commercial Vehicle (CV), Truck/Bus Radial (TBR), and Off-Highway Tyres (OHT) while serving diverse clients in Jakarta. You'll gain hands-on experience with technical troubleshooting, customer relationship management, and product support in a dynamic industry environment. We provide competitive compensation packages, comprehensive training programs, and growth opportunities within our international organization. Ideal for professionals seeking to build foundational skills in technical customer service with a market leader.
Tanggung Jawab
- Handle customer inquiries and complaints regarding CV, TBR, and OHT tyre products through multiple channels
- Provide technical support, troubleshooting guidance, and product specifications to clients
- Process orders, manage returns, and maintain accurate customer documentation
- Collaborate with technical teams to resolve complex product issues
- Monitor customer satisfaction metrics and implement service improvements
- Support sales initiatives by providing product knowledge to potential clients
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field
- 1-2 years of experience in customer service or technical support
- Strong communication skills in Bahasa Indonesia and English
- Basic knowledge of tyre technology and automotive industry standards
- Proficiency in CRM software and Microsoft Office Suite
- Problem-solving abilities and attention to detail
- Customer-focused mindset with adaptability to changing priorities