Deskripsi Pekerjaan
Are you looking for a challenging and rewarding career in the financial services sector? Astra Credit Companies is seeking a dedicated Desk Telephony Agent (DELTA) to join our dynamic team in Yogyakarta. As the first point of contact for our valued customers, you will play a crucial role in delivering exceptional financial solutions and maintaining our reputation for excellence.
In this role, you will manage inbound and outbound communication channels to assist customers with their loan inquiries, account updates, and payment processing. We are looking for individuals who are not only technically proficient but also possess the empathy and communication skills necessary to resolve customer issues efficiently. By joining the DELTA project, you will be part of a forward-thinking initiative aimed at revolutionizing the customer experience in the credit industry.
We offer a supportive work environment where your contributions are valued, along with opportunities for professional growth and development. If you are ready to take the next step in your career and join a leading financial institution, we encourage you to apply today.
Tanggung Jawab
- Manage high volumes of incoming and outgoing calls with professionalism and courtesy.
- Assist customers with inquiries regarding loan applications, approval status, and account details.
- Process payments and update customer information accurately in the CRM system.
- Resolve customer complaints and escalations in a timely and satisfactory manner.
- Adhere strictly to call scripts, compliance regulations, and company policies.
- Collaborate with the support team to identify trends and improve service quality.
- Document all interactions and transactions according to standard operating procedures.
Kualifikasi
- Minimum high school diploma (SMA/SMK) or equivalent qualification.
- Excellent communication skills in both Indonesian and English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently under pressure in a fast-paced environment.
- Basic computer literacy, including proficiency in Microsoft Office and CRM software.
- Previous experience in a call center or telephony role is a strong advantage.
- Willingness to work in shifts and adhere to the company's schedule.