Deskripsi Pekerjaan
Are you a detail-oriented individual passionate about the digital marketplace? Private Advertiser is seeking a dedicated E-Commerce Assistant to join our growing team. In this pivotal role, you will serve as the face of our brand, managing the customer journey from the initial inquiry to the final delivery.
Our ideal candidate possesses a strong aptitude for organization and a commitment to excellence in customer service. You will be responsible for overseeing order processing, tracking shipments, and resolving inquiries efficiently. We are looking for someone who can thrive in a fast-paced environment, juggling multiple tasks while maintaining a high standard of accuracy.
By joining us, you will play a key role in optimizing our online presence and ensuring our customers have a seamless shopping experience. If you have strong communication skills and a knack for problem-solving, we want you to help us drive our e-commerce success forward.
Tanggung Jawab
- Manage and process incoming orders accurately, ensuring all customer details are correct.
- Track shipments and provide real-time updates to customers regarding their order status.
- Respond promptly to customer inquiries via email, chat, and phone to resolve issues.
- Handle returns, exchanges, and refunds in accordance with company policies.
- Assist in maintaining the online store's content, including product descriptions and images.
- Coordinate with the warehouse team to monitor inventory levels and prevent stockouts.
- Analyze sales data and customer feedback to identify areas for improvement.
Kualifikasi
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in customer service or e-commerce operations (1-2 years preferred).
- Strong organizational skills with the ability to multitask effectively.
- Excellent written and verbal communication skills in English.
- Familiarity with popular e-commerce platforms (e.g., Shopify, Lazada, Shopee, or WooCommerce).
- Proficiency in Microsoft Office applications, particularly Excel.
- Ability to work independently and meet tight deadlines.