Deskripsi Pekerjaan
Join our dynamic team as an E-Commerce Assistant and become the backbone of our digital retail operations. This pivotal role combines exceptional customer service with efficient order fulfillment to create seamless shopping experiences. You'll handle end-to-order processing, manage inventory updates, and resolve customer inquiries with professionalism and empathy. Our ideal candidate thrives in fast-paced environments, leveraging strong organizational skills to juggle multiple priorities while maintaining accuracy in all transactions. If you're passionate about e-commerce excellence and possess a knack for problem-solving, this opportunity offers growth in a digitally evolving marketplace.
Tanggung Jawab
- Process customer orders efficiently and accurately through e-commerce platforms
- Manage order fulfillment, including inventory checks and shipment coordination
- Respond to customer inquiries via email, chat, and phone channels
- Resolve order discrepancies, shipping issues, and product returns
- Update customer databases and maintain transaction records
- Collaborate with logistics teams to ensure timely delivery
- Monitor order status and proactively communicate delays
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or e-commerce operations
- Excellent written and verbal communication skills
- Proficient with e-commerce platforms (Shopify, WooCommerce, etc.)
- Strong organizational and multitasking abilities
- Attention to detail with numerical accuracy
- Problem-solving mindset with conflict resolution skills
- Basic knowledge of logistics and shipping procedures