Deskripsi Pekerjaan
Are you ready to drive growth in the digital marketplace? Santeh Feeds Corporation is seeking a motivated and detail-oriented E-commerce Associate to join our dynamic team. In this pivotal role, you will serve as the face of our online brand, managing key sales channels and ensuring our product listings stand out in a competitive market. You will oversee the end-to-end fulfillment process, ensuring that every customer receives their orders promptly and accurately. We are looking for a proactive individual who can provide robust marketing support, handle critical customer interactions, and analyze data to uncover opportunities for improvement. If you are passionate about e-commerce and want to contribute to a thriving business, we encourage you to apply.
Tanggung Jawab
- Manage and optimize product listings across all active e-commerce sales channels to maximize visibility and conversion.
- Coordinate with the logistics and fulfillment team to ensure accurate processing and timely delivery of orders.
- Provide exceptional customer service by managing inquiries via chat, email, and phone, resolving issues efficiently.
- Assist in the execution of digital marketing campaigns and promotional activities.
- Analyze sales performance data and traffic reports to identify trends and recommend actionable business strategies.
- Collaborate with the marketing team to maintain brand consistency and drive customer engagement.
Kualifikasi
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- 1-2 years of proven experience in e-commerce operations or digital marketing.
- Strong understanding of SEO best practices and online sales platforms (e.g., Shopee, Lazada).
- Proficiency in using e-commerce management tools and CRM software.
- Excellent written and verbal communication skills in English.
- Strong analytical skills with the ability to interpret sales metrics.