E-Commerce Executive

About the Role

Fiamma Group is a dynamic and rapidly growing organization dedicated to delivering exceptional products and services to our customers. We are currently seeking a passionate, results-driven E-Commerce Executive to join our expanding team in Sri Petaling, Kuala Lumpur. In this pivotal role, you will take full ownership of our online sales channels, driving traffic, maximizing conversion rates, and ensuring a seamless end-to-end customer journey.

Why Join Fiamma Group?

At Fiamma Group, we believe in investing in our people. You will have the opportunity to work within a collaborative and innovative environment where your ideas directly impact business growth. We offer competitive remuneration packages, a supportive company culture, and clear pathways for professional development in the fast-paced world of e-commerce.

Key Responsibilities

• Oversee the daily management, optimization, and performance of our e-commerce platforms (including Shopify and marketplace channels like Lazada/Shopee).
• Develop and execute comprehensive digital marketing campaigns (SEO, SEM, Email Marketing, Social Media) to drive qualified traffic and increase online sales.
• Analyze key performance indicators (KPIs) using Google Analytics and other data tools to generate actionable insights and strategic recommendations.
• Manage product listings, ensuring accurate descriptions, high-quality imagery, competitive pricing, and effective inventory control.
• Coordinate with the marketing, creative, and logistics teams to align promotional activities, product launches, and stock availability.
• Continuously research market trends, competitor activities, and customer feedback to innovate and refine the online user experience.
• Monitor and respond to customer inquiries and order-related issues to maintain a high standard of customer satisfaction.
• Evaluate and implement new technologies, platform features, and vendor partnerships to drive continuous improvement.

Who We Are Looking For

• Bachelor's Degree in Marketing, Business Administration, E-Commerce, or a related field.
• Minimum 2–3 years of proven, hands-on experience managing e-commerce stores and executing digital marketing campaigns.
• Proficiency with major e-commerce platforms (Shopify is highly preferred) and marketplace seller centers (Lazada, Shopee).
• Solid understanding of digital marketing principles including SEO/SEM, PPC, Facebook Ads, and Email Marketing.
• Strong analytical skills with hands-on experience using Google Analytics, Google Ads, and Microsoft Excel.
• Excellent written and verbal communication skills in English.
• Highly organized, self-motivated, and capable of managing multiple projects simultaneously in a fast-paced environment.
• Data-driven mindset with a passion for e-commerce and digital innovation.

If you are a creative and data-driven e-commerce professional looking to make a significant impact, we encourage you to apply and grow your career with Fiamma Group.