Deskripsi Pekerjaan
Join Samudra Toys Indonesia as an E-Commerce Operations Specialist and drive our digital growth strategy in the vibrant toy industry. This role offers a dynamic opportunity to shape our online presence, optimize sales channels, and capitalize on Indonesia's rapidly expanding e-commerce landscape. You'll be instrumental in transforming untapped market potential into measurable business growth while working with a passionate team dedicated to delivering exceptional customer experiences.
As a key player in our digital transformation journey, you'll manage end-to-end e-commerce operations across multiple platforms, analyze performance metrics to identify growth opportunities, and implement strategies that enhance our market position. The ideal candidate will thrive in a fast-paced environment where innovation and data-driven decision-making are paramount.
Tanggung Jawab
- Manage daily e-commerce operations across multiple platforms (Shopee, Tokopedia, Lazada)
- Analyze sales data, customer behavior, and market trends to optimize conversion rates
- Coordinate with marketing, inventory, and logistics teams for seamless fulfillment
- Develop and execute promotional campaigns and loyalty programs
- Monitor product listings, pricing strategies, and competitive positioning
- Implement SEO/SEM best practices to improve online visibility
- Generate performance reports and actionable insights for continuous improvement
- Resolve customer inquiries and enhance post-purchase experience
Kualifikasi
- Bachelor's degree in Business, Marketing, E-commerce, or related field
- Minimum 2 years of experience in e-commerce operations management
- Proficiency in major Indonesian e-commerce platforms (Shopee, Tokopedia, Lazada)
- Strong analytical skills with ability to interpret sales and customer data
- Experience with digital marketing tools and CRM systems
- Excellent communication and problem-solving abilities
- Detail-oriented with project management capabilities
- Understanding of Indonesian toy market trends is advantageous