Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for global e-commerce? Intellivisiontech Sdn. Bhd. is looking for a dynamic E-Commerce Operations Specialist to join our growing team in KL Eco City. In this role, you will be the backbone of our digital storefronts, ensuring seamless operations, optimal customer experiences, and consistent sales growth across the Australia, Europe, and US markets.
We are looking for someone who thrives in a fast-paced environment and possesses a sharp eye for detail. You will be responsible for end-to-end management of our online platforms, coordinating with logistics, marketing, and customer support teams to ensure our global presence remains competitive. If you are tech-savvy, data-driven, and ready to take your career to the next level in a multinational environment, we want to hear from you!
Tanggung Jawab
- Manage day-to-day operations of e-commerce storefronts (Shopify/Amazon/Marketplaces) for international markets.
- Coordinate with logistics and warehouse partners to ensure timely order fulfillment and accurate inventory management.
- Monitor and optimize product listings, including SEO-driven content, images, and pricing strategies.
- Analyze daily sales performance and traffic metrics to identify growth opportunities and resolve operational bottlenecks.
- Handle high-level customer inquiries and coordinate with support teams to maintain a high seller rating.
- Collaborate with the marketing team to execute promotional campaigns and seasonal sales events.
- Ensure compliance with international marketplace policies and platform guidelines.
Kualifikasi
- Bachelor’s degree in Business, Marketing, IT, or a related field.
- Minimum 1-3 years of proven experience in e-commerce operations or digital storefront management.
- Deep understanding of cross-border e-commerce dynamics, specifically in the AU, EU, or US markets.
- Proficiency in e-commerce platforms such as Shopify, Amazon Seller Central, or similar ERP systems.
- Strong analytical skills with the ability to interpret data and drive operational improvements.
- Excellent communication skills in English; ability to work with international time zones is a plus.
- High proficiency in Microsoft Excel and familiarity with inventory management software.