Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for E-Commerce and native-level Mandarin proficiency? PT Future Appliance Indo is seeking a high-energy E-Commerce Operations Specialist to join our dynamic team in Jakarta Pusat. In this role, you will be the bridge between our high-quality appliance products and our growing customer base on various digital marketplaces.
As an E-Commerce Operations Specialist, you will manage day-to-day store performance, optimize product visibility, and ensure seamless transaction processes. We are looking for a candidate who thrives in a fast-paced environment, possesses strong analytical skills, and can communicate effectively with stakeholders across the region. If you are ready to elevate your career in the booming Indonesian digital retail space, we want to hear from you.
Tanggung Jawab
- Manage and oversee end-to-end e-commerce store operations on platforms such as Shopee, Lazada, and Tokopedia.
- Coordinate with cross-functional teams to ensure accurate product listing, inventory management, and promotional updates.
- Monitor daily sales performance and provide actionable insights to improve store conversion rates.
- Handle customer inquiries and resolutions, ensuring high satisfaction ratings in Mandarin and Indonesian.
- Execute digital marketing campaigns and participate in platform-wide promotional events (e.g., 9.9, 11.11 sales).
- Analyze competitor pricing and market trends to maintain a competitive edge in the appliance sector.
- Prepare comprehensive weekly and monthly operational reports for management review.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Communication, or a related field.
- Native or professional proficiency in Mandarin (verbal and written) is mandatory for this role.
- Minimum 1-2 years of experience in e-commerce operations or digital sales.
- Strong understanding of marketplace algorithms and seller center tools.
- Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) and basic data analysis.
- Excellent interpersonal and communication skills with the ability to work in a multicultural environment.
- Ability to multitask and work under pressure to meet strict platform deadlines.