Deskripsi Pekerjaan
Are you a bilingual professional with a passion for digital retail? Mosaic Solusi Indonesia is looking for a dynamic and results-oriented E-commerce Staff member to join our growing team in PIK 2. As an E-commerce Staff, you will play a vital role in bridging our operations with our Mandarin-speaking partners and customers, ensuring seamless online store performance and high-quality service.
You will be responsible for managing day-to-day operations across various marketplaces, coordinating marketing campaigns, and analyzing sales performance to maximize revenue. The ideal candidate is detail-oriented, tech-savvy, and comfortable working in a fast-paced retail environment. If you possess excellent communication skills in both Indonesian and Mandarin and thrive in a collaborative workspace, we want to hear from you.
Tanggung Jawab
- Manage and maintain product listings across multiple e-commerce platforms (Shopee, Tokopedia, TikTok Shop, etc.).
- Communicate effectively with Mandarin-speaking suppliers and partners to facilitate smooth business transactions.
- Monitor inventory levels and coordinate with the warehouse team to ensure stock availability.
- Execute promotional activities and marketing campaigns to boost store visibility and sales.
- Analyze weekly sales reports and provide insights to improve store performance and conversion rates.
- Respond to customer inquiries and resolve complaints professionally to ensure a positive shopping experience.
- Coordinate with the logistics team to ensure timely order processing and delivery.
Kualifikasi
- Minimum Diploma/Bachelor's degree in any field (Business or Marketing preferred).
- Fluent in Mandarin (spoken and written) is mandatory.
- Previous experience in E-commerce or Marketplace operations is highly preferred.
- Proficient in MS Office, especially Excel (pivot tables, VLOOKUP).
- Strong analytical mindset and attention to detail.
- Ability to work independently as well as part of a team in a target-driven environment.
- Willing to be based in PIK 2, Jakarta Utara.